We at Grino Music respect your privacy, and we value the significance of the information you hand over to us. This Privacy Policy describes our practices concerning the information collected by Grino Music and will be referred to “We”, “Our”, and “Us” in this part. 


We may collect the following information: 

a. Your name. 

b. Your contact information including email address.

c. Business name, address and phone number. 

d. Identity Documents of Primary and related parties. 

e. Credit cards details. 


We collect your personal information when you complete membership registration and purchase any of our services or services on our Sites or the Mobile App, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication. 


We may use the information we collect from and about you for the following purposes: 

a. Identification and authentication: We use your identification information to verify your identity. 

b. Improving our Services: We analyse information about how you use our Services to provide an improved experience for our customers. 

c. Understanding our users: We also analyse information about our users in order to understand our users (their demographics, what you do on our Services, what features you like, how they use them etc.).

d. Operating the Services: We process your personal information to administer our Services, diagnose technical problems, provide customer support, complete your transactions, and otherwise manage our business.

e. Communicating with you: We may use your personal information when we 

communicate want to communicate with you.

f. Marketing: We may use your personal information to build a profile about you and place you into particular marketing segments in order to understand your preferences better. We will obtain your consent before sending such information.

g. Complying with our obligations: We may process your personal information in order to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.

h. Customizing your experience: When you use the Services, we may use your personal information to improve your experience of the Services, such as by providing interactive or personalized elements on the Services and providing you with content based on your interests. We may also aggregate and de-identify your information in such a way that you may not reasonably be re-identified by us or any other company, and may use this information for any other purpose. 


We will disclose personal information to the following recipients: 

a. Website hosting providers which are located in Belgium and the USA. 

b. Technical and customer support services which are located in Indian, USA, Belgium and Nigeria.

c. Marketing and analytics services which are located in the US.

d. Payment processing services are located in the USA and Nigeria.

e. Our professional advisers (lawyers, accountants, financial advisers etc.), which are Located in the USA, Nigeria and Ghana. 

g. Regulators and government authorities in connection with our compliance procedures and obligations.

h. A third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity.

i. A third party, in order to enforce or defend our rights, or to address financial or reputational risks.

k. A rights holder in relation to an allegation of intellectual property infringement or any other infringement; and 

l. Other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so. 

Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations. 


We take the security of your information seriously and use appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction or damage. We also limit access to information about you to employees who reasonably need access to it to provide products and services to you, or in order to do their jobs. 


We are based in Ghana so your data will be processed in Ghana. Some of the recipients we have described to whom we disclose your personal information are based in places such as Nigeria, USA, India, and Belgium. 


We try to keep Grino music available at all times, bug-free and safe, however, you use it at your own risk. our website and services are provided “as is” without any express, implied and/or statutory warranties (including, but not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, Grino Music makes no warranty that our website and services will meet your requirements or that our website will be uninterrupted, timely, secure, or error-free. no advice or information, whether oral or written, obtained by you through our website or from Grino Music, its partners, subsidiaries, or other affiliated companies, or its or their suppliers (or the respective officers, directors, employees, or agents of any such entities) (collectively, “Grino Music partners”) shall create any warranty. 

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